Cookie Policy
This Cookie Policy explains how West House Dental (“we”, “us”, or “our”) uses cookies and similar tracking technologies. When you visit our website, we use cookies to improve your experience, remember your preferences, and understand how you use our site.
In compliance with the UK Privacy and Electronic Communications Regulations (PECR) and the UK GDPR, we require your explicit consent for all non-essential cookies.
1. What are Cookies?
Cookies are small text files placed on your device. They help us “remember” you and your interactions. Some stay for the duration of your visit (session cookies), while others remain until deleted or they expire (persistent cookies).
2. Categories of Cookies We Use
A. Strictly Necessary Cookies
Essential for the website to function. They enable core features like secure log-ins and remembering your privacy preferences. You cannot opt-out of these.
B. Functional & Interactive Cookies
These allow us to provide enhanced functionality, such as online booking via SOE/Exact and interactive Google Maps. If you disable these, parts of the site (like the booking portal) may not work correctly.
C. Media & Marketing Cookies
We embed videos from YouTube. These cookies track video views and may be used by Google/YouTube to build a profile of your interests for advertising purposes.
D. Analytical Cookies
We use Google Analytics to see how many people visit us and which pages are most popular. This data is anonymised.
3. Specific Cookies & Third-Party Providers
| Provider | Purpose | Type |
|---|---|---|
| West House Dental | Stores your cookie consent preferences. | Essential |
| SOE / Exact | Enables the online booking widget and session security. | Functional |
| Google Maps | Provides interactive location and directions. | Functional |
| YouTube (Google) | Tracks video playback and user preferences. | Media |
| Google Analytics | Anonymised website usage and performance stats. | Analytical |
| Stripe | Fraud prevention for secure online payments. | Essential |
4. Important: Third-Party Interactive Content
Our website contains “embedded” content from third parties. When you interact with these elements, they may set their own cookies:
- SOE/Exact Online Booking: When you use our booking widget, SOE may use cookies to manage your booking session and protect your data.
- Google Maps & YouTube: These services are provided by Google. If you are logged into a Google account while visiting our site, Google may link your visit to our site with your account data. We do not control these cookies.
5. How to Manage Your Choices
You can change your mind at any time.
- Cookie Preferences: Go to Cookie Preferences to toggle categories on or off.
- Browser Settings: You can set your browser to block all cookies. Note that if you block functional cookies, you will likely be unable to use the Online Booking feature.
6. Contact Us
For more information on our data practices, please see our Full Privacy Statement or contact hello@westhousedental.com.
Last updated: 26 April 2026