COVID-19 Update

Updated: 1 July 2020

We are open.

For the first few weeks we will be prioritising patients who require urgent dental treatment, then those that have had their appointments cancelled.

We are still welcoming new patients and are now also offering virtual consultations.

Frequently Asked Questions

My appointment was cancelled, do I need to contact you to rebook?

We have a list of all patients who had their appointments put on hold.

We will be calling you over the coming weeks to rearrange these appointments and completing our pre-screening assessment.

If you wish to call us to rearrange, please feel free to do so, call us on 020 8866 3025.

Can I book an appointment?

Yes.

We are prioritising our registered patients with emergencies, then phasing in anyone who has treatment outstanding, and new patients when we have capacity, in order of urgency.

We are offering most treatments subject to a pre-screening assessment to identify those in higher risk groups, such as the shielding or elderly.

Due to social distancing, stricter cleaning and ventilation between each patient fewer appointment slots are available each day.

To book an appointment, call 020 8866 3025.

I have COVID-19 symptoms and have an emergency, can I be seen?

We are able to offer remote advice over the phone, or via Zoom video consultation if required.

We can also prescribe to your local pharmacy, for any medicines to help with your dental pain or infection.

We are unable to see anyone exhibiting symptoms of COVID-19 face to face.

In the rare occurrence the emergency is very severe, and a face to face appointment is necessary, we will help you access dental care via the emergency Urgent Dental Hubs set up by the Government locally.

Do I have to wear a mask?

Yes, as per the Government recommendations we are asking that any patient/visitor attending the surgery kindly wear a face mask when entering the building to ensure we continue to keep our staff and patients as safe as possible.

If you do not have a mask, you will be provided with one.

Is there parking?

Yes, we have a large pay and display car park adjacent to our practice, in Pinner Memorial Park off West End Lane.

If you arrive early, kindly wait in your car until your appointment time.

Where can I wash my hands?

When you arrive, you will be offered alcohol hand sanitiser to clean your hands.

You will then be asked to wash your hands in the surgery and offered alcohol sanitiser again before you leave.

Can I brush my teeth at the practice?

We kindly ask that you brush at home before you arrive.

The bathroom is currently not available for use.

How can I pay?

You can pay by debit or credit card.

We are unable to accept cash currently.

During the pandemic, all payments should be contactless.

In most cases we will call you and take payment over the phone before your appointment.

I am in the 'shielding' or 'vulnerable' category. Can I have a dental appointment?

We are advising any patient in this group not to come in unless urgent.

If you have an emergency, then we will arrange your appointment in a safe and convenient manner.

Why can I not book online?

Appointments for the moment can only be booked on the phone.

We have had to remove our online booking facility as a safety measure.

Before being able to book an appointment, you will be asked some screening questions, we also have to schedule additional disinfection and clean time between each patient.

We apologise for any inconvenience.

How can I prepare for my appointment?

We kindly ask that:

  • You complete the necessary medical history forms and consent forms prior to your appointment (failure to do so may result in your appointment being postponed)
  • Before you come brush your teeth and use the bathroom at home
  • You come alone
  • Try not to bring bags and coats to your appointment
  • You wear a mask
  • Maintain social distancing
  • Attend on time, patients are no longer able to wait in the waiting room
  • Arrange future appointments and payments over the phone

Can I book a hygiene?

Yes, if there is a clinical need.

If you have gum disease and usually need regular cleaning the clinical need is high.

If you have noticed your gums are bleeding more and you feel the health of your gums is deteriorating, or our advice over the phone is not improving the problem, then a hygiene appointment can be arranged.

We apologise for any inconvenience.